Job Description

Make a Difference in Healthcare!
Are you a bilingual (English/Spanish) customer service professional with a passion for helping others? Join a dedicated team that supports healthcare members by providing outstanding service and assistance—all while working from the comfort of your home!

About the Role
As a Bilingual Healthcare Member Services Representative, you'll be the first point of contact for Spanish- and English-speaking members, helping them navigate their healthcare benefits, resolve inquiries, and ensure a seamless experience. You'll use the latest technology to assist members efficiently while maintaining a compassionate approach.

What You'll Do
✅ Answer a high volume of inbound calls and provide top-notch customer service.
✅ Assist members with benefit questions, ID cards, eligibility, billing inquiries, and payment processing.
✅ Perform data entry and update patient profiles/demographics.
✅ Ensure compliance and accuracy by documenting interactions using dual screens and modern systems.

Schedule & Training
Start Date: April 14
Training: 12 weeks | Monday-Friday | Schedule may fluctuate between 8 AM - 4:30 PM MST and 11:30 AM - 8 PM MST.
⏰ Post-Training Schedule: Must be available to work weekends. Shifts vary between 7 AM - 9:30 PM MST (Monday-Sunday), with two days off during the week.

What We're Looking For
6+ months of call center experience (or 2+ years of customer service experience).
Fluent in English and Spanish (bilingual assessment required).
Comfortable working flexible hours, including weekends.
Healthcare experience is a plus but not required.

Next Steps
If this sounds like the perfect fit, take the required bilingual assessment to move forward!

Join a team that values your skills, supports your career growth, and makes a meaningful impact in healthcare every day!
Employment Type: Full-Time
Salary: $ 22.00 Per Hour

Job Tags

Hourly pay, Full time, Remote work, Work from home, Flexible hours, Shift work, Sunday, 2 days per week, Monday to Friday,

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