Job Description

Collections Specialist

Onsite: 3501 Olympus Blvd, Coppell, TX 75019

Schedule: 8am - 5pm or 11am -8pm (1 rotating Saturday morning shift every month)

Calculated Hire is in search of a Collections Specialist for our Fortune 100 Financial Services client.

Position Summary: Serves as the main point of contact for borrowers who are more than one (1) payment past due and not currently participating in active Loss Mitigation Workout options. Operates in a blended call center environment, focusing on both collections and initiating loss mitigation efforts for customers struggling to make their monthly mortgage payments.

Essential Duties and Responsibilities: include the following.

• Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can’t be included within a team dialer campaign.
• Inbound calls to perform collections and some customer service activities, while working in a blended call center environment.
• Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible.
• Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented.
• Offers short term resolution options via repay and forbearance plans.
• Provides information on all available assistance programs to borrowers experiencing financial hardships.
• Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality.
• Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type.
• Meets monthly goals as established in the agent scorecard.
• Ability to perform basic arithmetic operations and interpret data using whole numbers, fractions, and decimals.
• Other duties may be assigned.

Required Qualifications:

• 1 year of collections experience (preferably in mortgage operations)
• High school diploma or GED equivalent
• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Strong collections orientation with customer service skills.

Preferred Qualifications:

• Experience in the mortgage servicing industry.
• Experience in default areas (bankruptcy, foreclosure, REO, etc.).
• Experience with Black Knight (MSP) and/or Sagent.

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