Job Description

Core Responsibilities:
Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
Monitor system performance: Monitor system performance and identify potential problems before they escalate.
Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

Call 4 Health

Sales Development Representative Job at Call 4 Health

...seeking a highly motivated and results-driven Sales Development Representative to join our remote sales team. This entry-level role is ideal for an individual looking to... ...Tools and Technology Standard office software (Outlook, Word, Excel, PowerPoint) CRM and...

CoperUniversity Health Care

ADDICTION MEDICINE PHYSICIAN Job at CoperUniversity Health Care

...Stroke Center in Southern New Jersey. We employ more than 900 physicians and 325 trainees in all medical and surgical specialties.... ...Cooper University Health Care (CUHC) is seeking an academic addiction medicine physician to join our growing addiction medicine division....

Lamar Advertising Company

Advertising Installer Job at Lamar Advertising Company

**Description****Our Lamar office in Phoenix, AZ, is now hiring a new Installer to help us bring innovative advertising campaigns to life for brands in Phoenix, Arizona, and the surrounding areas.** The Transit & Airport division of Lamar Advertising takes advertisements...

Actalent

Drafter/designer Job at Actalent

Actalent is seeking a skilled Drafter/Designer to work on standard civil, structural, and mechanical revisions and red lines. This includes... ...consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual...

Bank of China USA

Macro Economics Research Assistant Vice President/Vice President Job at Bank of China USA

...intermarket analysis Conduct in-depth economic, market and banking analysis on weekly basis Forecasting ~ Help Strategy and Research Department (SRD) and the team to forecast economic and interest rate trends, including the output or delivery for the relevant...

Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

QlVFRVl5aDJxNTcxdHZ2U1pKV3IyOEpUYVE9PQ==