Job Description

Product Engineering Technician (Mobile Devices)

Summary of Job:

The Product Engineering Technician will work as part of the Tech Services & Support team to support operational processes, focusing on the disassembly, reassembly, training, and maintenance of fixtures. The ideal candidate will have experience in mobile phone and PC troubleshooting and mobile device operating systems (iOS/Android).

Duties & Responsibilities:

• Perform disassembly and reassembly of various fixtures and components.
• Train team members on proper disassembly and reassembly techniques.
• Maintain and update training materials and documentation for fixture maintenance.
• Approve and maintain UAT results, test device inventory, and data.
• Partner with Engineers to identify and develop new-feature test processes.
• Partner with Engineers and Operations to implement latest updates, features, and systems.
• Support Operations and Help Desk team in troubleshooting localized systems issues and provide recommendations for swift resolutions.
• Develop the ability to recognize problems or data trends that need further investigation.
• Document results of root cause analysis investigations and recommend potential solutions.
• Make good technical decisions and complete tasks & assignments under direction.
• Escalate technical issues to engineering staff.

Skills/Knowledge:

• Proficiency in consumer electronics and mobile device troubleshooting and testing, preferably with a service and repair background.
• Practical experience with various mobile OEMs and their operating systems.
• Experience in disassembly and reassembly of electronic components.
• Ability to train and mentor team members.
• Testing, test planning, and documentation of test plans and processes.
• Experience in mobile device and electronic devices content clearing or diagnostics is beneficial.

Education and Experience Guidelines:

• 2-year technical or associate’s degree in electrical, mechanical, or process technology or 3-4 years relevant electrical/electronic experience.

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