Job Description

POSITION OVERVIEW

dormakaba is seeking a Project Coordinator (USA-Remote) to join our team. The Project Coordinator is responsible for leading the full lifecycle of customer onboarding projects, from initial kickoff through project closure.

HIRING SALARY RANGE: Base Hourly Salary $26 - $29 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Coordinate customer onboarding projects from kick-off through completion, ensuring timelines and milestones are met
• Conduct project kick-off meetings to set clear expectations on scope, timelines, and payments
• Maintain timely and professional communication with customers, providing updates and responding to inquiries within 24 business hours
• Ensure accurate documentation is maintained across systems such as Pm tool, ERP, and internal trackers, including issue codes and error costs
• Manage customer and installer invoicing processes, including reconciliation, and escalate overdue collections to the Credit Department

WHAT WE REQUIRE

• High School Diploma or equivalent
• 4+ years of experience in customer service, including 2 years in project management/coordination

• Organized, able to prioritize tasks, and possess developed time management skills
• Occasional travel within the US

WHAT WE PREFER

• College degree in Business Administration, or equivalent experience in a related field
• Proven experience in event coordination or project management.

• Hospitality experience specifically in the hotel industry

• Experience in collections

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.

#LI-VA1 #LI-Remote

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